Pamarco, a producer of precision elements for the printing and packaging industries, has put synthetic intelligence brokers on the accounting work that after ran solely by means of its finance workers.
“We’ve been able to automate roughly 40% of financial close tasks with autonomous AI agents,” Glyn Wilson, Pamarco’s chief data officer, said in a case research Microsoft revealed in September. Pamarco runs the brokers on Microsoft’s Dynamics 365 enterprise useful resource planning (ERP) software program, they usually code invoices, run shut duties and assemble board studies.
The firm operates seven authorized entities in the United States and Europe and serves clients in nearly 70 international locations, in accordance with the case research. Wilson mentioned the brokers may tackle 50% to 60% of shut duties by 12 months finish.
Pamarco studies a roughly 95% success charge in robotically coding freight invoices, together with these requiring a number of tax codes, with the agent splitting every journal into a number of tax and coding strains. Most of the firm’s invoices with out buy orders are freight payments, and the system now posts them robotically, in accordance with the case research.
The method carried over to an acquisition. After Pamarco purchased a enterprise in Germany, its U.S. workforce constructed coding guidelines for the new entity’s invoices, and fewer than 5% of these invoices required guide coding throughout validation, the case research mentioned.
Pamarco configured brokers to examine excellent duties hourly in its ERP’s shut workspace, the place every activity has an proprietor, a due date and dependencies, the case research mentioned. When a activity is due and its dependencies are full, an agent performs the work, updates its standing and emails the outcomes. Each agent is restricted to an outlined workload, a set of permissions and a measurable time financial savings, in accordance with the case research. Employees nonetheless deal with exceptions and approvals, and activity house owners hold duty for judgment and evaluation.
Automating 40% of duties doesn’t imply automating 40% of accounting labor. Tasks differ in complexity and period, and the case research doesn’t break down which duties the brokers run or how lengthy they took earlier than.
The identical method extends to reporting. A gross sales director who spent about 5 hours every month getting ready gross sales evaluation for the board now receives an robotically generated presentation on the sixth working day, the case research mentioned.
90% of CFOs Say Integration Blocks Further Automation
For finance chiefs attempting to comply with Pamarco’s lead, integration complexity is the impediment cited most, with 90% naming it, up from 67% in 2025, in accordance with the PYMNTS Intelligence report “Time to Cash: What Two Years of Data Say About Faster Cash and Rising Risk,” which surveyed 100 U.S. CFOs at corporations with $250 million to $2.5 billion in annual income in July 2026.
CFOs additionally see an enormous payoff as soon as brokers can work throughout techniques. Some 42% of CFOs at corporations with at the very least $1 billion in income anticipate high-impact outcomes from agentic AI that coordinates workflows throughout enterprise useful resource planning, receivables, payables and treasury techniques, a separate PYMNTS Intelligence report, “CFOs Push AI Forward but Keep a Hand on the Wheel,” present in a survey of 60 CFOs performed in October 2025.
Pamarco plans to increase the brokers to gross sales, quoting, order entry, buyer response and vendor communications, the case research mentioned. “We don’t think about [AI] in terms of reducing headcount; it just means we can achieve more with our employees,” Wilson mentioned.
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