By Philomina Attah
The Public Complaints Commission (PCC) says it acquired 1,281,984 complaints within the final two years and resolved 716,688 of them.
The Chief Commissioner of the Commission, Hon. Bashir Abubakar, disclosed this on Tuesday in Abuja throughout a information convention on his stewardship.
Abubakar recalled that he assumed workplace on Sept. 24, 2024, alongside 37 Federal Commissioners representing the 36 states and FCT.
He stated they had been charged by the management of the National Assembly to sanitise and reposition the Commission for efficient service supply.
According to him, the PCC, established in 1975 as Nigeria’s foremost Ombudsman, is remitted to analyze maladministration, corruption and abuse of workplace.
He stated the fee additionally safeguards rights of residents and non-citizens in dealings with public establishments and personal organisations.
Abubakar stated his administration proposed over 100 per cent improve within the Commission’s Medium-Term Expenditure Framework, resulting in improved budgetary allocation.
According to him, the fee has commenced implementation of full Consolidated Legislative Salary Structure (CONLESS) from July 2026.
He stated this had empowered the fee to pay its workforce full salaries, along with settlement of excellent arrears.
The arrears, in line with him, embrace wage award, 2024 and 2025 promotion arrears.
He added that month-to-month allocations to all state places of work, together with FCT, have been elevated to spice up operations.
Abubakar stated the fee performed biometric verification in all PCC places of work nationwide to determine verifiable nominal roll.
He stated the fee created new directorates to reinforce operational effectivity attributable to elevated grievance index.
He stated over 1,185 workers had been educated in 2024, whereas 3,410 personnel have up to now been educated in 2026.
The chief commissioner stated ICT unit and name centre had been upgraded to reinforce visibility and public entry.
He stated the fee additionally launched into aggressive publicity drive which resulted in surge in complaints.
According to him, industrial concord exists between administration and unions, with open-door coverage entrenched for strong relationship.
He stated 1,070 workers had been promoted in 2025, whereas 1,270 had been promoted in 2026.
He recalled that in 2025, the fee celebrated its fiftieth anniversary, which boosted partnerships with stakeholders.
Abubakar introduced that the fee would maintain its first Nigerian Ombudsman Conference on Thursday.
According to him, the theme is “System Building and Compliance: Key Factors to Good Governance.”
He stated the convention would appeal to founding fathers of the fee, coverage makers and stakeholders.
He attributed the achievements to the assist of President Bola Tinubu, National Assembly, Budget Office and Ministry of Finance. (NAN)
Edited by Deji Abdulwahab
