The Nigerian Railway Corporation (NRC) has pledged to enhance passenger expertise via better communication, higher responsiveness to complaints and nearer coordination amongst departments liable for prepare operations and customer service.
The Managing Director of the Corporation, Dr Kayode Opeifa, gave the peace of mind final Thursday at Mobolaji Johnson Train Station, Yaba, Lagos, throughout actions marking the 2026 Customer Service Week, held from October 5 to 9 underneath the theme, “The Extra Mile.”
Represented by the Director of Medical Services, Dr. Hope Iloka, Opeifa stated passengers’ experiences, complaints and options remained essential to enhancing railway providers.
He famous that customer satisfaction went past transferring passengers between locations to incorporate security, consolation, punctuality, efficient communication and courteous therapy.
He urged passengers to proceed offering constructive suggestions whereas encouraging them to keep up respectful relations with frontline railway personnel.
Also talking, Mrs Ngozi Umoh, representing the Director of Operations, highlighted the necessity for nearer collaboration between the Operations, Commercial and Customer Service models.
In a presentation titled, “How Customer Service Relates to the Operations and Commercial Department in NRC,” she defined that environment friendly prepare providers trusted coordination between prepare operations, ticketing, reservations and passenger assist.
According to her, suggestions from passengers helps the Corporation determine service gaps, resolve complaints and enhance service supply. She added that efficient customer relations might encourage repeat patronage, strengthen public confidence and assist income technology.
A consultant of the Customer Service Unit, Mrs. Henrietta Eregare, stated customer satisfaction was a collective duty, requiring workers throughout departments to supply correct data, talk adjustments promptly and reply professionally to passengers’ issues.
She urged railway personnel to exhibit persistence, courtesy and dedication of their dealings with commuters, noting that every interplay might affect public notion of the Corporation.
The occasion was attended by the Head of Business Process and Efficiency Desk, Mr. Oyekunle Oyewole; Mrs Kemi Ogbonna, District Superintendent, who represented the Lagos Railway District Manager, Engr Adewale Adedeji; Mr. Henry Oyediran, representing the Legacy Museum; and Mrs Adefunke Shobanke, representing Tantalizers.
Tantalizers supported the celebration by offering snacks and pastries for collaborating stations and actions.
The NRC stated the annual observance additionally offered a possibility to recognise frontline personnel and reinforce the necessity for better cooperation amongst departments in addressing passengers’ issues.
The Corporation maintained that efforts to enhance customer satisfaction would proceed past the celebration, with the broader goal of strengthening public confidence in rail transportation and inspiring extra Nigerians to make use of prepare providers.
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