Michael Olugbode in Abuja
As a part of measures to guarantee stronger customer support and tighter digital safety, the Comptroller General of Nigeria Immigration Service (NIS), Kemi Nanna Nandap, has directed personnel to remove pointless delays in service supply and to promptly report suspected cyber threats.
The company’s Public Relations Officer, DCI Akinsola Akinlabi, stated in a press release yesterday that Nandap gave the cost at two separate occasions in Abuja – the 2026 International Customer Service Week and the Service’s 2026 Cybersecurity Awareness Seminar.
Speaking on the closing of the Customer Service Week, which ran from Wednesday, October 28, to Friday, October 30, underneath the theme “Going the Extra Mile – Creating a Lasting Smile,” Nandap urged officers to make glorious customer support a part of the Service’s every day operations.
She pressured the necessity for professionalism, well timed service supply, immediate complaints resolutions and respectful therapy of consumers.
The Comptroller General charged officers to uphold integrity, remove pointless delays and make buyer satisfaction a key efficiency benchmark. She additionally reaffirmed ongoing reforms to enhance buyer satisfaction and what the Service calls Hostmanship.
In her speech, the Head of Operations on the Service Compact with all Nigerians (SERVICOM) unit in the Presidency, Mrs Ngozi Akinbodewa, recommended NIS for evolving its SERVICOM Unit. She stated this 12 months’s Customer Service Week marked a crucial step in direction of sustaining citizen-focused service supply in line with international greatest practices.
Akinbodewa added that the worldwide occasion provided a possibility to recognise staff who exceeded expectations and met buyer wants.
Also talking, the Special Assistant to the Comptroller-General of Immigration Service on SERVICOM, DCI A.M. Abubakar, highlighted the significance of accountability, responsiveness and adherence to service requirements. He urged officers to frequently enhance their conduct and prioritise buyer satisfaction in the discharge of their duties.
At the Cybersecurity Awareness Seminar, Nandap, who was represented by the Deputy Comptroller General, Finance and Accounts, DCG S.B. Daura, informed officers that cybersecurity is a collective accountability. She urged them to stay vigilant, observe established safety protocols and promptly report suspected threats.
She additionally known as for steady capability constructing, institutional collaboration and proactive measures to tackle rising cyber threats, earlier than declaring the seminar open.
Resource individuals from the Department of State Services (DSS), the United Nations Office on Drugs and Crime (UNODC), the Nigeria Data Protection Commission (NDPC) and the National Information Technology Development Agency (NITDA) made technical displays.
They coated inter-agency collaboration for cybersecurity and important infrastructure safety, combating cybercrime via regulation enforcement and worldwide cooperation, knowledge safety and privateness in the digital age, and human danger administration in the digital office.
A plenary session facilitated by Galaxy Backbone Limited (GBB) examined methods for securing crucial programs via inter-agency collaboration, giving contributors an opportunity to change experiences and discover sensible approaches to strengthening the Service’s cybersecurity framework.
The Service stated the seminar reaffirmed its dedication to constructing a cyber-resilient establishment via steady capability growth, know-how upgrades, inter-agency collaboration and compliance with international greatest practices.
According to the assertion, the initiative “underscores the Service’s resolve to protect its digital assets, secure sensitive information and strengthen its core mandates of Border Security and Migration Management in support of National Security.”
