The Nigerian Electricity Regulatory Commission (NERC), has concluded a three-day capacity-building programme for members of its Forum Offices throughout the nation.
The coaching, themed: “Strengthening Forum Members in Delivering Quality Rulings and Resolution of Complaints,” is designed to reinforce the capability of discussion board members in successfully adjudicating buyer complaints and resolving disputes inside the Nigerian Electricity Supply Industry (NESI).
Welcoming members to the programme, the Chairman of NERC, Dr. Musiliu Oseni, represented by the Director, Economic Regulation Division, Mr. Abba Terab, counseled the members for his or her dedication to safeguarding client rights and contributing to improved service supply by Electricity Distribution Companies (Discos).
“It is important that we continue to strengthen your capacity and keep you abreast of developments within the electricity market, particularly changes in the legal and regulatory framework. This will ensure that you are well informed and better equipped to discharge your responsibilities in resolving customer disputes with the Discos,” he stated.
Also talking, NERC Commissioner, Stakeholder Management Division (SMD), Mrs. Aisha Mahmud, represented by the Head, International Relations and Stakeholder Secretariat, SMD, Mrs. Regina Osuagwu described the contributions of Forum Members as invaluable to each NERC and electrical energy customers nationwide.
She famous that the electrical energy sector has witnessed important reforms lately, making steady coaching important for efficient grievance decision.
