The Lagos State Consumer Protection Agency, LASCOPA, has threatened to seal shops and enterprise premises discovered selling pretend, expired, adulterated or substandard products throughout the state.
The company additionally urged residents to report companies concerned in unfair practices, together with hidden expenses, deceptive commercials and failure to show product costs.
LASCOPA General Manager and Chief Executive Officer, Afolabi Solebo, gave the warning throughout appearances on the ‘@AskLagos’ programme aired on Lagos Traffic Radio 96.1 FM and Lagos Television, LTV.
Solebo mentioned the company had continued to determine supermarkets and shops selling unwholesome products, however sustained monitoring and enforcement had helped cut back the observe.
“Enforcement actions could be publicised to increase public consciousness, encourage compliance and deter additional violations,” Solebo warned.
Speaking on value transparency, he urged customers to report shops and supermarkets that fail to show the costs of their items. He defined that seen value tags assist consumers make knowledgeable selections and stop discrepancies between displayed costs and checkout expenses.
Addressing the “No Refund, No Return” coverage adopted by some companies, Solebo mentioned such disclaimers don’t mechanically take away customers’ legit rights to search redress.
He inspired residents who buy faulty, counterfeit, substandard or misrepresented products to lodge complaints with the company.
The LASCOPA chief additionally suggested customers to examine product labels, confirm related registration particulars, look at expiry dates and preserve receipts as proof of buy.
He urged residents to report suspicious products, deceptive commercials, hidden expenses and different unfair enterprise practices, stressing that receipts might function proof when disputes come up.
For on-line purchases, Solebo suggested customers to confirm sellers, verify cost phrases and use safe cost channels. He additionally inspired patrons to examine items earlier than paying the place cost on supply is offered, topic to the vendor’s phrases and relevant laws.
He urged residents to report violations of their shopper rights quite than stay silent, noting that efficient shopper safety required the joint efforts of customers, companies and regulatory authorities.
Solebo reaffirmed LASCOPA’s dedication to defending customers, selling truthful enterprise practices and making certain a clear market the place residents obtain worth for his or her cash.
He mentioned residents can report complaints and suspected pretend, expired or substandard products by means of the company’s social media platforms and electronic mail.
