The Abuja Electricity Distribution Company (AEDC) has stated it’s concentrating on 100 per cent metering of its community to shut the metering hole amongst its greater than 1.2 million customers.
The Managing Director of AEDC disclosed this yesterday in Abuja whereas launching the corporate’s MyPower cell utility, which permits customers to handle their electrical energy accounts, make funds, lodge complaints and confirm workers visiting their properties.
He stated the corporate had adopted expertise to enhance customer support and get rid of estimated billing throughout its community.
“We want everybody to be metered. We have various channels and various opportunities and options for customers to get metered. But the commitment is that we will drive closure of all metering gaps. We will ensure that we have 100 per cent metering coverage in our network,” he stated.
The MD stated the MyPower utility was developed to assist the corporate perceive customers’ wants and reply to their complaints.
He stated the platform would enhance communication between AEDC and its customers, including that the corporate would pay attention extra and reply to customers’ necessities.
The utility permits customers to create accounts, confirm their id, hyperlink their electrical energy accounts, verify meter particulars, make funds and obtain electrical energy tokens.
It additionally permits customers to report service issues and monitor complaints utilizing ticket numbers.
The MD stated the appliance additionally has a workers verification characteristic to allow customers to substantiate the id of personnel visiting their properties.
“We recognise the security issues we have, and because of that we have solved that with the staff verification that we have. This is who the person is. You can easily verify the person coming to your house,” he stated.
The Chief Information Officer of AEDC, Dr Uche Anyalewechi, stated the appliance was half of the corporate’s wider digitisation efforts.
He stated the platform would finally enable customers to observe their feeders and establish whether or not energy outages had been brought on by faults on their feeders or different elements of the community.
Anyalewechi stated AEDC was additionally integrating its buyer relationship administration system throughout its service channels, together with the cell utility, web site, WhatsApp and Telegram.
He stated the goal was to supply customers with a number of channels to entry the corporate and make sure that complaints had been correctly tracked.
The MD stated the appliance was primarily geared toward enhancing buyer satisfaction somewhat than chopping prices.
He, nonetheless, stated improved customer support might improve income assortment as customers gained higher understanding of their payments and obtained sooner responses to complaints.
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